Frequently asked questions

Manesova 917/28, Prague 2, 120 00 Prague, Czechia

CZ Branch

124 Finchley Rd, London NW3 5JS, UK

Headquarters

WhatsApp, Viber, Telegram +420 704 834 433

Mon-Fri 9am to 5pm Central European Time

WeChat ID: wxid_zqjk4omkkxrb22

Mon-Fri 9am to 5pm Central European Time

+420 223 002 522, +420 704 834 433

Mon-Fri 9am to 5pm Central European Time

[email protected]

We speak ENG, RUS and CZ

Which payment method can I use?

  • Bank Wires in following currencies:EUR, CZK (no fee for domestic payments), USD, and GBP
  • Wise
  • Credit Card Payment through Stripe Open Instruction (+3.5% Fee). This type of payment will be registered in our system immediately.
  • PayPal: [email protected] (+5.5% PayPal Fee)
  • Credit Card (3.5% surcharge)
  • Individually by arrangement

All correct exchange rate are stated in particular invoice due to the date of the issue. In case of payment later than required the exchange rate can be changed.

Payment instruction is sent together with invoicing email. Please use Invoice ID as a payment reference for faster processing of your payment. Otherwise it can take 5 working days or even longer to register it in our system. Please do not send us payment confirmations until further request of our team or if your payment is not registered in our system for 5 days,

If you did not do that and payment is still not registered in our system, please send payment confirmation to our email: [email protected], WhatsApp, Viber or WeChat


I have paid what is next?


All the payments are confirmed within 3 working days (Credit Card payments are confirmed immediately). We kindly ask you to be patient until the system registers your payment. If payment was sent from a third person or company account, please provide us with the proof of payment to our email.


If you received an item and you want to initiate a claim please send a request to our email address: [email protected], WhatsApp, Viber or WeChat. Your request must include following information

  • Your User ID or email
  • Auction and ID number of item
  • Detailed description of a claim
  • Attach photos of claimed items that show defects.
  • We kindly ask you to use truthful personal data during registration at our auction house. This will help to avoid all problems during invoicing, shipping items and dealing with potential problems.
  • Please be aware that to complete the registration you need to provide and confirm the correct phone number and email to be able to register.
  • In order to be able to participate in the Live sale please complete the profile and check your bidding limit 1 business day before the Live sale starts otherwise you can miss desired items.
  • Bidding limit allows to place limits and bids during pre-bidding and live sale. This includes winning limits and already won items in 1 sale. The standard limit for any new users is 500 EUR after completing the registration on our platform. To increase the limit you need to provide us with References during the registration process and to request the desirable amount in your profile. Reference may include: Auctions, Professional shops and sellers (f.e. Registered on eBay or MA-Shops and etc.), and other user registered on our platform who can confirm your credibility. In order to accelerate this process you can send us paid invoices from other Auction Houses (sensitive data might be blurred) or ask mentioned above to contact us and confirm.
  • To be able to bid for an amount higher than 10000 EUR you need to submit your ID in your profile. ID is a national identification card or passport. The Driver's licence won't be accepted. All documents you provided will be stored according to GDPR rules of the EU.
  • Bidding limit allows to place limits and bids during pre-bidding and live sale. This includes winning limits and already won items in 1 sale. The standard limit for any new users is 500 EUR after completing the registration on our platform. To increase the limit you need to provide us with References during the registration process and to request the desirable amount in your profile. Reference may include: Auctions, Professional shops and sellers (f.e. Registered on eBay or MA-Shops and etc.), and other user registered on our platform who can confirm your credibility. In order to accelerate this process you can send us paid invoices from other Auction Houses (sensitive data might be blurred) or ask mentioned above to contact us and confirm.
  • To be able to bid for an amount higher than 10000 EUR you need to submit your ID in your profile. ID is a national identification card or passport. The Driver's licence won't be accepted. All documents you provided will be stored according to GDPR rules of the EU.
  • As an official dealer of PCGS and NGC, PMG and more grading companies, we submit collectibles for certification services to mentioned companies for users of the auction platform by their request.
  • Official grading company’s prices: PCGS (coins), PCGS (banknotes), NGC, PMG
  • Shipping fee is 20 Euro per 1 submission form. You can add a maximum 20 items per form of 1 price category or type of items
  • Our service fee is 2 Euro per 1 item
  • 21% VAT will be added to the total amount of the order
  • For precise calculation, please contact us in advance.

General commission is 22% but not less than 4 EUR if nothing else is stated in the description of the lot.

  • If you would like to submit your collectibles for one of our future auctions, please send us information and pictures by email first.
  • If you want your lots to be sold in the same month please be sure to deliver them to us by the 5th day of the month.
  • Commission for consignors varies by agreement (0 to 5%).
  • The pay-out period is 4 to 8 weeks after the invoice issue date. It depends on received payments and shipping lots to the new owners.
  • If you want your lots to be sold in the closest auction please be sure to deliver them to us by the 5th day of the month.